How To Fix CRM_IC_APPL_UI_CHMSG307 - Cannot send call to destination &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 307

• Message text: Cannot send call to destination &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG307 - Cannot send call to destination &1 ?

  The SAP error message CRM_IC_APPL_UI_CHMSG307 with the description "Cannot send call to destination &1" typically occurs in the context of the SAP CRM Interaction Center (IC) when there is an issue with the communication or connection to a specific destination, which could be a service, application, or system.
  Causes:
  
  Incorrect Destination Configuration: The destination specified in the error message may not be correctly configured in the SAP system.
  Network Issues: There may be network connectivity issues preventing the system from reaching the specified destination.
  Service Unavailability: The service or application that the destination points to may be down or not responding.
  Authorization Issues: The user may not have the necessary authorizations to access the destination.
  Incorrect Parameters: The parameters being sent to the destination may be incorrect or not formatted properly.
  
  Solutions:
  
  
  Check Destination Configuration:
  
  Go to transaction SM59 (RFC Destinations) and verify the configuration of the destination mentioned in the error message.
  Ensure that the destination is active and correctly configured with the right connection type (e.g., HTTP, TCP/IP).
  
  
  
  Test the Connection:
  
  In transaction SM59, use the "Test Connection" feature to check if the destination is reachable. This will help identify if there are any connectivity issues.
  
  
  
  Review Network Settings:
  
  Ensure that there are no firewall or network issues blocking the connection to the destination.
  Check if the server hosting the destination is up and running.
  
  
  
  Check Service Availability:
  
  If the destination points to a web service or external application, verify that the service is up and running and can accept requests.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the destination. This may involve checking roles and profiles assigned to the user.
  
  
  
  Check Parameters:
  
  Review the parameters being sent to the destination to ensure they are correct and properly formatted.
  
  
  
  Consult Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages or details that may provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for the Interaction Center and the specific components involved in the communication to understand the expected configurations and settings.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP Basis team or SAP support for further investigation.