How To Fix CRM_IC_APPL_UI_CHMSG309 - Cannot retrieve the call with the current status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 309

• Message text: Cannot retrieve the call with the current status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG309 - Cannot retrieve the call with the current status ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG309: Cannot retrieve the call with the current status" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with interaction center (IC) applications. This error indicates that the system is unable to retrieve a call or interaction record due to its current status, which may not allow for the requested operation.
  Causes:
  
  Call Status: The call or interaction might be in a status that does not permit retrieval or further processing. For example, it could be in a closed or completed state.
  Authorization Issues: The user may not have the necessary permissions to access the call or its details.
  Data Integrity Issues: There may be inconsistencies or corruption in the data related to the call.
  System Configuration: Incorrect configuration settings in the CRM system could lead to this error.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application