How To Fix CRM_IC_APPL_UI_CHMSG309 - Cannot retrieve the call with the current status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 309

• Message text: Cannot retrieve the call with the current status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG309 - Cannot retrieve the call with the current status ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG309: Cannot retrieve the call with the current status" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with interaction center (IC) applications. This error indicates that the system is unable to retrieve a call or interaction record due to its current status, which may not allow for the requested operation.
  Causes:
  
  Call Status: The call or interaction might be in a status that does not permit retrieval or further processing. For example, it could be in a closed or completed state.
  Authorization Issues: The user may not have the necessary permissions to access the call or its details.
  Data Integrity Issues: There may be inconsistencies or corruption in the data related to the call.
  System Configuration: Incorrect configuration settings in the CRM system could lead to this error.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Call Status: Verify the status of the call you are trying to access. If it is closed or completed, you may need to change your approach or check if you can access it in a different way.
  User Authorization: Ensure that the user has the appropriate authorizations to access the call. You may need to consult with your system administrator to check and adjust user roles and permissions.
  Data Consistency Check: Run data consistency checks to identify and resolve any issues with the call records in the database.
  Review Configuration: Check the configuration settings in the CRM system to ensure they are set up correctly for handling calls and interactions.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing calls and interactions (e.g., CRMD_ORDER, CRMD_ORDERADM_H).
  Documentation: Review SAP documentation related to CRM Interaction Center for best practices and guidelines on managing calls and interactions.
  
  If the problem continues after trying the above solutions, it may be beneficial to gather logs and error details and escalate the issue to SAP support for further investigation.