How To Fix CRM_IC_APPL_UI_CHMSG223 - Proxy client not bound (not connected)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 223

• Message text: Proxy client not bound (not connected)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG223 - Proxy client not bound (not connected) ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG223 Proxy client not bound (not connected)" typically occurs in the context of the SAP CRM Interaction Center (IC) when there is an issue with the connection between the client and the backend system. This error indicates that the proxy client is not properly bound or connected, which can prevent users from accessing certain functionalities within the CRM system.
  Causes:
  
  Network Issues: There may be network connectivity problems between the client and the SAP backend system.
  Configuration Issues: The configuration settings for the Interaction Center or the proxy client may not be set up correctly.
  Session Timeout: The session may have timed out, leading to a disconnection.
  Authorization Issues: The user may not have the necessary authorizations to access the proxy client.
  System Errors: There could be underlying system errors or issues with the SAP application server.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is a stable network connection between the client and the SAP backend. You can test this by pinging the server or checking other network services.
  Reconfigure Proxy Settings: Review the configuration settings for the Interaction Center and ensure that the proxy client is correctly configured. This may involve checking the RFC connections and ensuring they are active.
  Restart the Session: If the session has timed out, try logging out and logging back into the system to re-establish the connection.
  Check Authorizations: Verify that the user has the necessary authorizations to access the proxy client. This may involve checking user roles and permissions in the SAP system.
  Review System Logs: Check the system logs (transaction SM21) for any related error messages that could provide more context on the issue.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error message. SAP frequently updates its knowledge base with solutions for known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SM21 (System Log), SM37 (Job Monitoring), and SLG1 (Application Log) to gather more information about the error.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  Documentation: Review the official SAP documentation for the Interaction Center and proxy client configuration for best practices and troubleshooting steps.
  
  By following these steps, you should be able to diagnose and resolve the "Proxy client not bound (not connected)" error in SAP CRM.