How To Fix CRM_IC_APPL_UI_CHMSG222 - Cannot connect to SAPphone BSP session with session-encoded URL

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 222

• Message text: Cannot connect to SAPphone BSP session with session-encoded URL

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG222 - Cannot connect to SAPphone BSP session with session-encoded URL ?

  The error message "CRM_IC_APPL_UI_CHMSG222 Cannot connect to SAPphone BSP session with session-encoded URL" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the connection to the SAPphone BSP (Business Server Pages) session. This can happen due to various reasons, including configuration issues, session management problems, or network-related issues.
  Causes:
  
  Session Management Issues: The session may have expired or not been properly initialized.
  Configuration Errors: Incorrect configuration settings in the SAP CRM system or the BSP application.
  Network Issues: Problems with network connectivity that prevent the session from being established.
  Browser Compatibility: Issues related to the browser being used to access the SAP application.
  Authorization Issues: The user may not have the necessary authorizations to access the BSP session.
  
  Solutions:
  
  Check Session State: Ensure that the session is active and has not expired. If it has, try logging in again.
  Review Configuration: Verify the configuration settings for the SAPphone BSP application. Ensure that all necessary parameters are correctly set.
  Network Connectivity: Check the network connection to ensure that there are no issues preventing access to the SAP system.
  Browser Settings: Try accessing the application using a different browser or clearing the cache and cookies of the current browser.
  User Authorizations: Ensure that the user has the necessary authorizations to access the BSP application. Check the roles and permissions assigned to the user.
  SAP Notes: Check for any relevant SAP Notes or patches that may address this specific issue. SAP frequently releases updates that can resolve known issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and BSP applications for detailed configuration and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.