How To Fix CRM_IC_APPL_UI_CHMSG221 - Already logged on; SAPphone BSP session attempted to log on again

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 221

• Message text: Already logged on; SAPphone BSP session attempted to log on again

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG221 - Already logged on; SAPphone BSP session attempted to log on again ?

  The SAP error message CRM_IC_APPL_UI_CHMSG221 indicates that there is an attempt to log on to the SAP system using SAPphone BSP (Business Server Pages) while a session is already active. This typically occurs in environments where multiple sessions or connections are being managed, such as in CRM (Customer Relationship Management) applications.
  Cause:
  
  Multiple Logins: The user is trying to log in again while already being logged in. This can happen if the user has multiple browser tabs open or if the session has not been properly terminated.
  Session Timeout: If the session has timed out, the system may still recognize the previous session as active, leading to confusion when trying to log in again.
  Configuration Issues: There may be issues with the configuration of the SAPphone or the BSP application that are causing it to not recognize the existing session.
  
  Solution:
  
  Check Active Sessions: Ensure that there are no other active sessions for the same user. Log out from any other sessions before attempting to log in again.
  Clear Browser Cache: Sometimes, clearing the browser cache and cookies can help resolve session-related issues.
  Session Timeout Settings: Review and adjust the session timeout settings in the SAP system if necessary. This can help prevent premature session terminations.
  Log Out Properly: Always log out properly from the SAP system to ensure that the session is terminated correctly.
  Restart the Application: If the issue persists, try restarting the SAPphone application or the browser to reset the session state.
  Check Configuration: Review the configuration settings for the SAPphone BSP application to ensure that they are set up correctly.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles that may address this specific error message or provide additional troubleshooting steps.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  User Documentation: Refer to user documentation for SAPphone and BSP applications for best practices on session management.
  
  If the problem continues after trying these solutions, it may be necessary to contact your SAP support team for further assistance.