How To Fix CRM_IC_APPL_UI_CHMSG219 - SAPphone SP_BTRANSFER failed; cannot blind transfer to &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 219

• Message text: SAPphone SP_BTRANSFER failed; cannot blind transfer to &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG219 - SAPphone SP_BTRANSFER failed; cannot blind transfer to &1 ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG219: SAPphone SP_BTRANSFER failed; cannot blind transfer to &1" typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when using the SAPphone functionality for call handling. This error indicates that a blind transfer attempt to a specific destination (represented by &1) has failed.
  Causes:
  
  Invalid Destination: The destination number or identifier you are trying to transfer the call to may be invalid or not configured correctly in the system.
  User Permissions: The user attempting the transfer may not have the necessary permissions to perform a blind transfer.
  System Configuration: There may be issues with the configuration of the SAPphone or the telephony integration settings.
  Telephony System Issues: There could be problems with the underlying telephony system or network that is preventing the transfer from being completed.
  Session State: The current session state may not allow for a blind transfer, possibly due to the call being in a state that does not support this action.
  
  Solutions:
  
  Check Destination: Verify that the destination number or identifier is correct and that it is configured properly in the SAP system.
  User Permissions: Ensure that the user has the appropriate permissions to perform blind transfers. This may involve checking user roles and authorizations in the SAP system.
  Review Configuration: Check the configuration settings for SAPphone and the telephony integration. Ensure that all necessary parameters are set correctly.
  Test Telephony System: Conduct tests on the telephony system to ensure it is functioning correctly and that there are no network issues affecting call transfers.
  Session Management: Ensure that the call session is in a valid state for performing a blind transfer. If necessary, try to reset the session or re-establish the call.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Telephony Integration Documentation: Review the documentation related to the telephony integration with SAP CRM to ensure that all configurations are correct and up to date.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.