How To Fix CRM_IC_APPL_UI_CHMSG218 - SAPphone SP_TRANSFER failed; cannot warm transfer

CRM_IC_APPL_UI_CHMSG218 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 218

• Message text: SAPphone SP_TRANSFER failed; cannot warm transfer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG218 - SAPphone SP_TRANSFER failed; cannot warm transfer ?

  The SAP error message CRM_IC_APPL_UI_CHMSG218 with the description "SAPphone SP_TRANSFER failed; cannot warm transfer" typically occurs in the context of the SAP CRM Interaction Center (IC) when there is an issue with the warm transfer functionality of SAPphone. A warm transfer is when an agent transfers a call to another agent while still on the line, allowing them to provide context about the call.
  Causes:
  
  
  Configuration Issues: The SAPphone or the CRM system may not be properly configured for warm transfers. This could include settings related to telephony integration.
  Network Issues: There may be network connectivity problems that prevent the transfer from being completed.
  User Permissions: The user attempting the transfer may not have the necessary permissions to perform a warm transfer.
  Telephony System Issues: The telephony system (like CTI) may be experiencing issues or may not support warm transfers.
  SAPphone Version: The version of SAPphone being used may have bugs or limitations that affect warm