How To Fix CRM_IC_APPL_UI_CHMSG218 - SAPphone SP_TRANSFER failed; cannot warm transfer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 218

• Message text: SAPphone SP_TRANSFER failed; cannot warm transfer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG218 - SAPphone SP_TRANSFER failed; cannot warm transfer ?

  The SAP error message CRM_IC_APPL_UI_CHMSG218 with the description "SAPphone SP_TRANSFER failed; cannot warm transfer" typically occurs in the context of the SAP CRM Interaction Center (IC) when there is an issue with the warm transfer functionality of SAPphone. A warm transfer is when an agent transfers a call to another agent while still on the line, allowing them to provide context about the call.
  Causes:
  
  Configuration Issues: The SAPphone or the CRM system may not be properly configured for warm transfers. This could include settings related to telephony integration.
  Network Issues: There may be network connectivity problems that prevent the transfer from being completed.
  User Permissions: The user attempting the transfer may not have the necessary permissions to perform a warm transfer.
  Telephony System Issues: The telephony system (like CTI) may be experiencing issues or may not support warm transfers.
  SAPphone Version: The version of SAPphone being used may have bugs or limitations that affect warm transfer functionality.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for SAPphone and ensure that warm transfer functionality is enabled. This includes checking the telephony integration settings in the SAP CRM system.
  Network Troubleshooting: Ensure that there are no network issues affecting the connection between the SAP system and the telephony system. Check for firewalls, VPNs, or other network configurations that might block communication.
  User Roles and Permissions: Review the user roles and permissions in the SAP system to ensure that the user has the necessary rights to perform warm transfers.
  Telephony System Check: Consult with the telephony system administrator to ensure that the telephony system is functioning correctly and supports warm transfers.
  Update SAPphone: If you are using an older version of SAPphone, consider updating to the latest version to benefit from bug fixes and improvements.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and SAPphone for detailed configuration and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the warm transfer functionality in SAPphone.