How To Fix CRM_IC_APPL_UI_CHMSG216 - SAPphone SP_GETCALLINFO failed; cannot obtain call attached data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 216

• Message text: SAPphone SP_GETCALLINFO failed; cannot obtain call attached data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG216 - SAPphone SP_GETCALLINFO failed; cannot obtain call attached data ?

  The SAP error message CRM_IC_APPL_UI_CHMSG216 with the description "SAPphone SP_GETCALLINFO failed; cannot obtain call attached data" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with retrieving call-related data from the SAPphone interface. This can happen in environments where SAP is integrated with telephony systems, such as CTI (Computer Telephony Integration).
  Causes:
  
  Configuration Issues: The SAPphone or telephony integration may not be configured correctly. This includes settings in the SAP system or the telephony server.
  Network Issues: There may be network connectivity problems between the SAP system and the telephony server, preventing data retrieval.
  Telephony Server Issues: The telephony server may be down or experiencing issues, leading to failure in fetching call data.
  User Permissions: The user may not have the necessary permissions to access call data.
  Data Availability: The specific call data may not be available or may not have been logged correctly in the system.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for SAPphone and ensure that all parameters are set correctly. This includes checking the connection settings to the telephony server.
  Network Connectivity: Verify that there are no network issues. Test the connection between the SAP system and the telephony server to ensure they can communicate.
  Telephony Server Status: Check the status of the telephony server. Ensure that it is running and that there are no errors in its logs.
  User Permissions: Ensure that the user encountering the error has the necessary permissions to access call data. This may involve checking roles and authorizations in the SAP system.
  Review Logs: Check the SAP application logs (transaction SLG1) and the telephony server logs for any additional error messages or warnings that could provide more context on the issue.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your telephony vendor for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the documentation for SAPphone and the telephony integration to ensure all steps have been followed correctly.
  Community Forums: Look for discussions in SAP community forums or other technical forums where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_APPL_UI_CHMSG216 error message.