How To Fix CRM_IC_APPL_UI_CHMSG214 - SAPphone SP_AGENTLOGIN failed; queue=&1 ext=&2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 214

• Message text: SAPphone SP_AGENTLOGIN failed; queue=&1 ext=&2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG214 - SAPphone SP_AGENTLOGIN failed; queue=&1 ext=&2 ?

  The SAP error message CRM_IC_APPL_UI_CHMSG214 with the description SAPphone SP_AGENTLOGIN failed; queue=&1 ext=&2 typically indicates an issue related to the SAPphone integration with the SAP CRM system, specifically during the agent login process. This error can occur for various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Incorrect Configuration: The SAPphone or CRM system may not be configured correctly, leading to login failures.
  Network Issues: There may be network connectivity problems between the SAPphone and the SAP CRM system.
  User Credentials: The agent's credentials (username/password) may be incorrect or the user may not have the necessary authorizations.
  Queue Issues: The specified queue may not be available or may not be configured properly in the system.
  SAPphone Version: There may be compatibility issues with the version of SAPphone being used.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for SAPphone and ensure that they are correctly set up in the SAP CRM system.
  Network Connectivity: Ensure that there are no network issues preventing the SAPphone from connecting to the SAP CRM system. Check firewalls, VPNs, and other network settings.
  Validate User Credentials: Confirm that the agent's login credentials are correct and that the user has the necessary roles and authorizations to log in.
  Queue Configuration: Check the configuration of the specified queue (&1) to ensure it is active and properly set up in the system.
  Review Logs: Look at the application logs and system logs for more detailed error messages that can provide additional context for the failure.
  Update SAPphone: If you are using an outdated version of SAPphone, consider updating to the latest version to ensure compatibility with the SAP CRM system.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes often provide specific guidance for troubleshooting and resolving issues.
  Documentation: Review the official SAP documentation for SAPphone and SAP CRM for detailed configuration and troubleshooting steps.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_IC_APPL_UI_CHMSG214 error message.