How To Fix CRM_IC_APPL_UI_CHMSG212 - No queue assignment profile found; it is mandatory to have one

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 212

• Message text: No queue assignment profile found; it is mandatory to have one

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG212 - No queue assignment profile found; it is mandatory to have one ?

  The SAP error message CRM_IC_APPL_UI_CHMSG212 indicates that there is no queue assignment profile found in the system, which is mandatory for the operation you are trying to perform. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when working with the Interaction Center (IC) or when handling service requests, leads, or other CRM-related processes.
  
  Cause:
  The error is caused by the absence of a queue assignment profile in the system. Queue assignment profiles are used to manage and route service requests or tasks to specific agents or teams within the CRM system. If the system cannot find a valid profile, it cannot proceed with the operation, leading to this error message.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Queue Assignment Profiles:
  
  Go to the SAP Easy Access screen and navigate to the relevant transaction for managing queue assignment profiles. This is typically done in the customizing settings.
  Use transaction