How To Fix CRM_IC_APPL_UI_CHMSG215 - SAPphone CTI service stopped in your other sessions

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 215

• Message text: SAPphone CTI service stopped in your other sessions

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG215 - SAPphone CTI service stopped in your other sessions ?

  The SAP error message CRM_IC_APPL_UI_CHMSG215 typically indicates that the SAPphone CTI (Computer Telephony Integration) service has stopped in other sessions. This can occur in environments where SAP CRM is integrated with telephony systems, and it may affect the ability to handle calls or interact with the CTI features.
  Cause:
  
  CTI Service Stopped: The CTI service may have been stopped or crashed in other sessions, which can lead to this error message.
  Session Management: If multiple sessions are open and one of them has an issue with the CTI service, it can impact the other sessions.
  Network Issues: Connectivity problems between the SAP system and the telephony system can also cause the CTI service to stop.
  Configuration Issues: Incorrect configuration settings in the SAP CRM or the telephony system can lead to service interruptions.
  User Permissions: Insufficient permissions for the user to access the CTI service can also trigger this error.
  
  Solution:
  
  Restart the CTI Service: Check the status of the CTI service in the affected sessions and restart it if necessary. This can often resolve the issue.
  Check Session Status: Ensure that all sessions are properly connected and that there are no errors in other sessions that might affect the CTI service.
  Review Logs: Look at the application logs for any errors or warnings related to the CTI service. This can provide insights into what caused the service to stop.
  Network Connectivity: Verify that there are no network issues affecting the connection between SAP and the telephony system.
  Configuration Review: Double-check the configuration settings for both SAP CRM and the telephony system to ensure they are correct and compatible.
  User Permissions: Ensure that the user has the necessary permissions to access and use the CTI features.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM IC and CTI integration.
  Documentation: Review the official SAP documentation for CRM and CTI integration for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed logs and error messages.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_APPL_UI_CHMSG215 error message.