How To Fix CRM_IC_APPL_UI_CHMSG220 - SAPphone SP_CONSULT failed; cannot consult &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 220

• Message text: SAPphone SP_CONSULT failed; cannot consult &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG220 - SAPphone SP_CONSULT failed; cannot consult &1 ?

  The SAP error message CRM_IC_APPL_UI_CHMSG220 with the description "SAPphone SP_CONSULT failed; cannot consult &1" typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with the SAPphone functionality. This error indicates that there was a failure in the consultation process for a specific phone number or contact.
  Causes:
  
  Configuration Issues: The SAPphone might not be properly configured in the system. This includes settings related to telephony integration.
  Network Issues: There could be network connectivity problems that prevent the system from reaching the telephony server or service.
  Invalid Phone Number: The phone number being consulted may be invalid or not formatted correctly.
  Authorization Issues: The user may not have the necessary authorizations to perform the consultation.
  System Errors: There could be underlying issues with the SAP system or the telephony server that are causing the failure.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for SAPphone in the SAP CRM system. Ensure that all necessary parameters are correctly set up.
  Validate Phone Number: Ensure that the phone number being consulted is valid and correctly formatted according to the expected standards.
  Network Connectivity: Check the network connection between the SAP system and the telephony server. Ensure that there are no firewalls or other network issues blocking the connection.
  User Authorizations: Review the user roles and authorizations to ensure that the user has the necessary permissions to perform the consultation.
  System Logs: Check the system logs for any additional error messages or warnings that could provide more context about the failure.
  Consult Documentation: Refer to SAP documentation or support notes related to SAPphone and CRM for any specific troubleshooting steps or known issues.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Telephony Integration: Familiarize yourself with the telephony integration setup in SAP CRM, as this can provide insights into potential misconfigurations or issues.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.