How To Fix CRM_IC_APPL_UI_CHMSG225 - URL, session ID, host, and port were not returned by SAPphone BSP logon

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 225

• Message text: URL, session ID, host, and port were not returned by SAPphone BSP logon

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG225 - URL, session ID, host, and port were not returned by SAPphone BSP logon ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG225" typically indicates an issue with the SAPphone BSP (Business Server Pages) logon process, where the URL, session ID, host, and port information are not being returned as expected. This can occur in the context of SAP CRM (Customer Relationship Management) applications, particularly when integrating with telephony solutions.
  Causes:
  
  Configuration Issues: Incorrect configuration settings in the SAP CRM system or the telephony integration settings can lead to this error.
  Network Issues: Problems with network connectivity between the SAP system and the telephony system can prevent the necessary information from being exchanged.
  Session Management: Issues with session management, such as expired sessions or incorrect session handling, can result in missing session details.
  Authorization Problems: Insufficient authorizations for the user or the system components involved in the logon process can lead to this error.
  BSP Application Errors: Bugs or misconfigurations in the BSP application itself can cause it to fail to return the required information.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for both the SAP CRM system and the telephony integration. Ensure that all parameters are set correctly, including the BSP application settings.
  Network Connectivity: Verify that there are no network issues between the SAP system and the telephony system. Check firewalls, proxies, and any other network devices that might be affecting connectivity.
  Session Management: Ensure that sessions are being managed correctly. Check for any session timeouts or issues with session persistence.
  User Authorizations: Confirm that the user has the necessary authorizations to access the BSP application and the telephony integration features.
  BSP Logs: Review the BSP logs for any additional error messages or warnings that could provide more context about the issue. This can help identify specific problems within the BSP application.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message or related issues.
  Testing: Conduct tests to isolate the issue. For example, try accessing the BSP application directly to see if it returns the expected information without involving the telephony integration.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and BSP applications for detailed configuration guidelines.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists, consider opening a support ticket with SAP for further assistance, providing them with detailed logs and error messages.
  
  By following these steps, you should be able to diagnose and resolve the "CRM_IC_APPL_UI_CHMSG225" error effectively.