How To Fix CRM_IC_APPL_UI_CHMSG226 - Cannot set initial SP_SETWORKMODE to 'Not Ready'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 226

• Message text: Cannot set initial SP_SETWORKMODE to 'Not Ready'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG226 - Cannot set initial SP_SETWORKMODE to 'Not Ready' ?

  The SAP error message CRM_IC_APPL_UI_CHMSG226 with the description "Cannot set initial SP_SETWORKMODE to 'Not Ready'" typically occurs in the context of the SAP CRM Interaction Center (IC) when there is an issue with the work mode settings for an agent. This error can prevent the agent from setting their status to "Not Ready," which is essential for managing their availability and workload.
  Causes:
  
  Configuration Issues: The work mode settings may not be properly configured in the system. This could be due to missing or incorrect settings in the backend configuration.
  User Authorizations: The user may not have the necessary authorizations to change their work mode. This can happen if the user role does not include permissions for setting work modes.
  System Errors: There may be underlying system errors or inconsistencies that are preventing the work mode from being set correctly.
  Technical Issues: Issues with the SAP GUI or the Interaction Center application itself could lead to this error.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for work modes in the SAP CRM system. Ensure that the work modes are correctly defined and that the "Not Ready" status is available for use.
  Navigate to the relevant customizing settings in SPRO and check the Interaction Center settings.
  
  
  
  Review User Authorizations:
  
  Check the user roles and authorizations assigned to the agent. Ensure that the user has the necessary permissions to change their work mode.
  You can use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  System Logs and Traces:
  
  Check the system logs (transaction SLG1) for any related error messages or warnings that could provide more context about the issue.
  If necessary, enable additional tracing to capture more detailed information about the error.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP Basis or technical support team. They can help investigate any underlying system issues or bugs that may be causing the error.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues related to work mode settings.
  
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for the Interaction Center to understand the work mode functionality and configuration.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error. Other users may have encountered similar issues and can provide insights or solutions.
  Training and Resources: Ensure that users are trained on how to properly set their work modes and understand the implications of each status.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message CRM_IC_APPL_UI_CHMSG226.