How To Fix CRM_IC_APPL_UI_CHMSG228 - Error during configuration; must resolve to only one number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 228

• Message text: Error during configuration; must resolve to only one number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG228 - Error during configuration; must resolve to only one number ?

  The SAP error message CRM_IC_APPL_UI_CHMSG228 typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when dealing with configuration settings. This error indicates that there is an issue with the configuration of a certain element, and it must resolve to a single number, but it currently does not.
  Cause:
  The error can be caused by several factors, including:
  
  Multiple Configurations: The system is trying to resolve a configuration that has multiple possible values or options, which leads to ambiguity.
  Incorrect Configuration Settings: There may be incorrect or incomplete settings in the configuration that prevent the system from determining a single valid option.
  Data Inconsistency: There could be inconsistencies in the data that are causing the system to fail in resolving to a single number.
  Custom Development Issues: If there are custom developments or enhancements in the CRM system, they might be causing unexpected behavior.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration Settings:
  
  Review the configuration settings related to the area where the error occurs. Ensure that there are no conflicting settings that could lead to multiple resolutions.
  
  
  
  Data Validation:
  
  Validate the data being used in the transaction or process that triggered the error. Ensure that all required fields are filled out correctly and that there are no duplicates or inconsistencies.
  
  
  
  Debugging:
  
  If you have access to the development environment, you can debug the process to identify where the resolution is failing. This may provide insights into what is causing the ambiguity.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message. There may be known issues or patches that address this error.
  
  
  
  SAP Support:
  
  If the issue persists, consider reaching out to SAP support for assistance. Provide them with details about the error, including the context in which it occurs, any relevant configuration settings, and steps to reproduce the issue.
  
  
  
  Check for Custom Code:
  
  If there are any custom developments in your CRM system, review the code to ensure that it is not interfering with the standard functionality.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate to the configuration settings or data that need to be checked.
  SAP Notes: Search for SAP Notes related to CRM configuration errors, as they may provide specific guidance or patches.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_IC_APPL_UI_CHMSG228 error.