How To Fix CRM_IC_APPL_UI_CHMSG231 - SAPphone SP_AGENTLOGIN failed; queue = &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 231

• Message text: SAPphone SP_AGENTLOGIN failed; queue = &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG231 - SAPphone SP_AGENTLOGIN failed; queue = &1 ?

  The SAP error message CRM_IC_APPL_UI_CHMSG231 with the description SAPphone SP_AGENTLOGIN failed; queue = &1 typically occurs in the context of the SAP CRM Interaction Center (IC) when there is an issue with the agent login process for SAPphone. This error indicates that the login attempt for an agent to a specific queue has failed.
  Causes:
  
  Incorrect Credentials: The agent may be using incorrect login credentials (username/password).
  Queue Configuration: The specified queue may not be properly configured or may not exist.
  Agent Status: The agent may not be in a status that allows them to log in (e.g., they may be logged out or inactive).
  System Configuration: There may be issues with the system configuration related to SAPphone or the Interaction Center.
  Network Issues: There could be network connectivity issues preventing the agent from logging in.
  Authorization Issues: The agent may not have the necessary authorizations to log into the specified queue.
  
  Solutions:
  
  Verify Credentials: Ensure that the agent is using the correct username and password. If necessary, reset the password.
  Check Queue Configuration: Verify that the queue specified in the error message exists and is correctly configured in the system.
  Agent Status: Check the status of the agent in the system. Ensure that the agent is active and allowed to log in.
  Review System Configuration: Check the configuration settings for SAPphone and the Interaction Center to ensure everything is set up correctly.
  Network Connectivity: Ensure that there are no network issues that could be affecting the connection to the SAP system.
  Authorization Check: Review the authorization roles assigned to the agent to ensure they have the necessary permissions to log into the queue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the status of the queues and agents.
  Logs and Traces: Review system logs and traces for more detailed error messages that could provide additional context for the failure.
  SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_IC_APPL_UI_CHMSG231 error.