How To Fix CRM_IC_APPL_UI_CHMSG232 - SAPphone SP_AGENTLOGOUT failed; queue = &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 232

• Message text: SAPphone SP_AGENTLOGOUT failed; queue = &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG232 - SAPphone SP_AGENTLOGOUT failed; queue = &1 ?

  The SAP error message CRM_IC_APPL_UI_CHMSG232 with the description SAPphone SP_AGENTLOGOUT failed; queue = &1 typically occurs in the context of the SAP CRM Interaction Center (IC) when there is an issue with logging out an agent from the SAPphone application. This error can be related to various factors, including configuration issues, system performance, or network problems.
  Causes:
  
  Queue Issues: The error message indicates a problem with the queue specified in the message. This could be due to the queue being unavailable or not properly configured.
  Session Timeout: The agent's session may have timed out, leading to a failed logout attempt.
  Network Problems: Connectivity issues between the client and the SAP server can cause logout requests to fail.
  Configuration Errors: Incorrect settings in the SAPphone or CRM system configuration can lead to this error.
  System Performance: High load on the system or performance issues can prevent the logout process from completing successfully.
  
  Solutions:
  
  Check Queue Configuration: Verify that the queue specified in the error message is correctly configured and available. Ensure that the queue is not blocked or inactive.
  Session Management: Ensure that the agent's session is active and has not timed out. If it has, the agent may need to log in again.
  Network Connectivity: Check the network connection between the client and the SAP server. Ensure that there are no firewalls or network issues preventing communication.
  Review Configuration Settings: Go through the configuration settings for SAPphone and the CRM system to ensure they are set up correctly. This includes checking user roles, permissions, and any relevant parameters.
  System Performance Monitoring: Monitor the system performance to identify any bottlenecks or issues that may be affecting the logout process. Consider optimizing the system or increasing resources if necessary.
  Logs and Traces: Check the application logs and traces for more detailed error messages that can provide additional context for the failure. This can help in diagnosing the root cause.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM Interaction Center and SAPphone for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_APPL_UI_CHMSG232 error message.