How To Fix CRM_IC_APPL_UI_CHMSG230 - Queue ID is longer than permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 230

• Message text: Queue ID is longer than permitted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG230 - Queue ID is longer than permitted ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG230: Queue ID is longer than permitted" typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when dealing with the Interaction Center (IC) or when processing messages in the system.
  Cause:
  The error indicates that the Queue ID being processed exceeds the maximum length allowed by the system. This can happen due to:
  
  Data Entry Error: A user may have entered a Queue ID that is longer than the defined limit.
  System Configuration: The system may have been configured to accept a certain length for Queue IDs, and the incoming data exceeds this limit.
  Integration Issues: If data is being transferred from another system or module, it may not conform to the expected length constraints.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Queue ID Length: Verify the length of the Queue ID being used. Ensure it adheres to the maximum length defined in the system. The maximum length can usually be found in the relevant configuration settings or documentation.
  
  
  Data Validation: Implement validation checks in the application to ensure that any Queue ID entered or processed does not exceed the permitted length.
  
  
  Adjust Configuration: If necessary, adjust the configuration settings in SAP to allow for longer Queue IDs, if that is appropriate for your business needs. This may involve changes in the data model or customizing the application.
  
  
  Review Integration Points: If the Queue ID is being populated from an external system, review the integration logic to ensure that it is correctly formatted and adheres to the length restrictions.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of your CRM system for any known issues or additional configuration settings that may be relevant.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or additional guidance based on your specific system configuration.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM and Interaction Center, such as CRMD_ORDER or CRMD_ORDERADM_H, which may help in troubleshooting.
  System Logs: Review system logs (transaction SLG1) for additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.