How To Fix CRM_IC_APPL_UI_CHMSG201 - Cannot create SAPphone BSP session

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 201

• Message text: Cannot create SAPphone BSP session

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG201 - Cannot create SAPphone BSP session ?

  The error message "CRM_IC_APPL_UI_CHMSG201 Cannot create SAPphone BSP session" in SAP typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with the SAPphone functionality. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Session Management Issues: The error may occur if there are issues with session management in the SAP system, such as session timeouts or limits being reached.
  Configuration Problems: Incorrect configuration settings for the SAPphone or BSP (Business Server Pages) applications can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to create a BSP session.
  Network Issues: Connectivity problems between the SAP system and the client can also result in session creation failures.
  BSP Application Errors: There may be issues with the BSP application itself, such as missing components or incorrect coding.
  
  Solutions:
  
  Check Session Limits: Verify the session limits in the SAP system. You can check the parameters related to session management in transaction RZ10 or RZ11.
  Review Configuration: Ensure that the SAPphone and BSP configurations are correctly set up. This includes checking the relevant transaction codes and settings in the SAP CRM system.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to create a BSP session.
  Network Connectivity: Test the network connection to ensure that there are no connectivity issues between the client and the SAP server.
  BSP Application Logs: Review the logs for the BSP application to identify any specific errors or issues that may be causing the session creation failure. You can use transaction SLG1 to check application logs.
  Restart Services: Sometimes, restarting the relevant services or the entire SAP system can resolve temporary issues related to session management.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. You can search the SAP Support Portal for notes related to "CRM_IC_APPL_UI_CHMSG201" or "SAPphone BSP session".
  Documentation: Review the official SAP documentation for SAPphone and BSP applications to ensure that all configurations are correctly implemented.
  Community Forums: Consider checking SAP community forums or discussion boards for similar issues faced by other users and their solutions.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.