How To Fix CRM_IC_APPL_UI_CHMSG202 - Initial connection to SAPphone BSP session failed; will not try again

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 202

• Message text: Initial connection to SAPphone BSP session failed; will not try again

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG202 - Initial connection to SAPphone BSP session failed; will not try again ?

  The error message "CRM_IC_APPL_UI_CHMSG202 Initial connection to SAPphone BSP session failed; will not try again" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the SAPphone functionality, which is often used for telephony integration within the CRM system.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the telephony server.
  Configuration Errors: Incorrect configuration settings in the SAP CRM system or the telephony integration settings can lead to this error.
  Service Availability: The SAPphone service may not be running or may be misconfigured on the server.
  Authorization Issues: The user may not have the necessary authorizations to access the SAPphone functionality.
  BSP Application Issues: The Business Server Pages (BSP) application related to SAPphone may not be properly deployed or may have errors.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the SAP system and the telephony server. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the configuration settings for SAPphone in the SAP CRM system. This includes checking the telephony integration settings and ensuring they are correctly set up.
  Restart Services: If the SAPphone service is not running, restart it. You may also want to restart the SAP application server to ensure all services are running correctly.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the SAPphone functionality. This may involve checking user roles and permissions in the SAP system.
  Review BSP Application: Check the BSP application related to SAPphone for any errors. You can do this by accessing the BSP application directly in the browser and looking for any error messages.
  Consult Logs: Review the SAP application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  
  Related Information:
  
  SAPphone: This is a component of SAP CRM that allows for telephony integration, enabling features like click-to-call and screen pop-ups for incoming calls.
  BSP (Business Server Pages): A technology used in SAP for developing web applications. Issues with BSP can affect the functionality of various SAP applications, including SAPphone.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more detailed troubleshooting steps based on your specific system configuration.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_APPL_UI_CHMSG202 error message.