How To Fix CRM_IC_APPL_UI_CHMSG200 - Agent properties XML document is not in specified format

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 200

• Message text: Agent properties XML document is not in specified format

What causes this issue?

The system could not apply the Interaction Center WebClient (IC
WebClient) SAPphone agent properties.

System Response

Default agent properties are used.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check the agent properties XML document in the IC WebClient SAPphone
agent configuration activity.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG200 - Agent properties XML document is not in specified format ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG200: Agent properties XML document is not in specified format" typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly when dealing with the Interaction Center (IC) or when using the CRM WebClient UI.
  Cause:
  This error indicates that the XML document that is being processed does not conform to the expected format. This can happen due to several reasons:
  
  Malformed XML: The XML document may have syntax errors or structural issues that prevent it from being parsed correctly.
  Incorrect Schema: The XML may not adhere to the expected schema or structure defined by the application.
  Data Corruption: The XML data might be corrupted or improperly generated by the system.
  Configuration Issues: There may be issues with the configuration settings in the CRM system that affect how the XML is generated or processed.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Validate the XML: Check the XML document for any syntax errors or structural issues. You can use XML validation tools to ensure that the XML is well-formed and adheres to the expected schema.
  
  
  Check Configuration: Review the configuration settings in the SAP CRM system related to the Interaction Center and ensure that they are set up correctly. This includes checking any customizations that may have been made.
  
  
  Review Logs: Look at the application logs (transaction SLG1) for more detailed error messages or stack traces that can provide additional context about the issue.
  
  
  Re-generate XML: If the XML is generated dynamically, try to re-generate it to see if the issue persists. This may involve clearing caches or restarting relevant services.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of your CRM system for any known issues or patches that may address this error.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific notes related to this error message. SAP frequently updates their knowledge base with solutions to common issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same problem and can offer insights or solutions.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.