How To Fix CRM_IC_APPL_UI_CHMSG200 - Agent properties XML document is not in specified format

CRM_IC_APPL_UI_CHMSG200 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 200

• Message text: Agent properties XML document is not in specified format

agent configuration activity.
Check the agent properties XML document in the IC WebClient SAPphone

Procedure for System Administrators

Contact your system administrator.

How to fix this error?

Default agent properties are used.

System Response

WebClient) SAPphone agent properties.
The system could not apply the Interaction Center WebClient (IC

What causes this issue?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG200 - Agent properties XML document is not in specified format ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG200: Agent properties XML document is not in specified format" typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly when dealing with the Interaction Center (IC) or when using the CRM WebClient UI.
  
  Cause:
  This error indicates that the XML document that is being processed does not conform to the expected format. This can happen due to several reasons:
  
  Malformed XML: The XML document may have syntax errors or structural issues that prevent it from being parsed correctly.
  Incorrect Schema: The XML may not adhere to the expected schema or structure defined by the application.
  Data Corruption: The XML data might be corrupted or improperly generated by the system.
  
  Configuration Issues: There may be issues with the configuration settings in the CRM system that affect how the XML is generated or processed.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Validate the XML: Check the XML document for