How To Fix CRM_IC_APPL_UI_CHMSG151 - Creation of IM session failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 151

• Message text: Creation of IM session failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG151 - Creation of IM session failed ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG151: Creation of IM session failed" typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when dealing with the Interaction Center (IC) or when trying to create an Internet Messaging (IM) session. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Session Management Issues: The system may be unable to create a new session due to session management problems, such as exceeding the maximum number of allowed sessions.
  Configuration Errors: Incorrect configuration settings in the CRM system or the Interaction Center can lead to session creation failures.
  Network Issues: Connectivity problems between the client and the server can prevent the establishment of a session.
  Authorization Problems: The user may not have the necessary authorizations to create an IM session.
  System Performance: High system load or performance issues can lead to timeouts or failures in session creation.
  Missing or Incorrect Parameters: Required parameters for session creation may be missing or incorrectly set.
  
  Solutions:
  
  Check Session Limits: Verify the maximum number of sessions allowed and ensure that the limit has not been reached. You may need to terminate some existing sessions.
  Review Configuration Settings: Check the configuration settings in the CRM system and ensure that they are correctly set up for the Interaction Center and IM sessions.
  Network Connectivity: Ensure that there are no network issues affecting connectivity between the client and the SAP server. Check firewalls, proxies, and network settings.
  User Authorizations: Verify that the user has the necessary authorizations to create an IM session. You may need to adjust roles and permissions.
  Monitor System Performance: Check the system performance and resource utilization. If the system is under heavy load, consider optimizing performance or scheduling tasks during off-peak hours.
  Check Logs: Review the application logs and system logs for any additional error messages or warnings that could provide more context about the failure.
  Restart Services: In some cases, restarting the relevant services or the entire SAP system may resolve transient issues.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Documentation: Refer to the official SAP documentation for CRM and Interaction Center for detailed configuration and troubleshooting guidelines.
  Community Forums: Engage with the SAP Community or other forums where users may have encountered similar issues and shared their solutions.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.