How To Fix CRM_IC_APPL_UI_CHMSG150 - Adding attachment failed because of virus scan

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 150

• Message text: Adding attachment failed because of virus scan

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG150 - Adding attachment failed because of virus scan ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG150 Adding attachment failed because of virus scan" typically indicates that an attempt to add an attachment to a CRM (Customer Relationship Management) document has failed due to a virus scanning process. This is a security measure to prevent potentially harmful files from being uploaded to the system.
  Cause:
  
  Virus Scan Configuration: The system is configured to perform a virus scan on attachments before they are uploaded. If the file being uploaded is flagged as potentially harmful or if the virus scanning service is not functioning correctly, the upload will be blocked.
  File Type Restrictions: Certain file types may be restricted from being uploaded due to security policies.
  File Size Limitations: The file may exceed the maximum size allowed for attachments.
  Antivirus Software Issues: The antivirus software may be misconfigured or experiencing issues, leading to false positives.
  
  Solution:
  
  Check File Type and Size: Ensure that the file you are trying to upload is of an allowed type and does not exceed the size limit set by your organization.
  Review Virus Scan Logs: If you have access, check the logs of the virus scanning tool to see if the file was flagged and why. This can provide insight into whether the file is genuinely problematic or if it was a false positive.
  Consult IT Security Team: If you believe the file is safe, contact your IT security team to review the virus scan settings and determine if the file can be whitelisted or if the scanning rules need adjustment.
  Try a Different File: As a temporary workaround, try uploading a different file to see if the issue persists. This can help determine if the problem is with the specific file or a broader issue with the virus scanning process.
  Update Antivirus Software: Ensure that the antivirus software is up to date and functioning correctly. Sometimes, outdated definitions can lead to false positives.
  Check SAP Notes: Look for any relevant SAP Notes or updates that may address this specific error message or provide guidance on configuration settings.
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may have specific patches or updates that can resolve the issue.
  Documentation: Review the documentation for your specific version of SAP CRM to understand the configuration settings related to attachments and virus scanning.
  User Forums: Check SAP community forums or user groups for similar issues and potential solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.