How To Fix CRM_IC_APPL_UI_CHMSG107 - Historic e-mail no longer exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 107

• Message text: Historic e-mail no longer exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG107 - Historic e-mail no longer exists ?

  The SAP error message CRM_IC_APPL_UI_CHMSG107 with the description "Historic e-mail no longer exists" typically occurs in the SAP Customer Relationship Management (CRM) system when a user attempts to access an email that has been deleted or is no longer available in the system. This can happen for various reasons, such as data archiving, deletion of emails, or issues with the email integration.
  Cause:
  
  Email Deletion: The email in question may have been deleted by a user or through a system process.
  Archiving: The email may have been archived and is no longer accessible in the current view.
  Data Integrity Issues: There may be inconsistencies in the database or issues with the email integration that prevent the email from being retrieved.
  User Permissions: The user may not have the necessary permissions to view the email, especially if it has been moved to a different folder or archived.
  
  Solution:
  
  Check Email Status: Verify if the email still exists in the system. You can do this by checking the relevant email folders or the archive.
  Review Archiving Settings: If the email has been archived, check the archiving settings and policies in your SAP system to see if the email can be retrieved from the archive.
  Database Consistency Check: Run a consistency check on the database to ensure that there are no integrity issues affecting the email records.
  User Permissions: Ensure that the user has the appropriate permissions to access the email. If necessary, consult with your SAP security administrator to adjust permissions.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error message.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with details about the error and the context in which it occurred.
  
  Related Information:
  
  SAP CRM Documentation: Review the official SAP documentation for CRM to understand how email integration works and the implications of email deletion and archiving.
  User Training: Ensure that users are trained on how to manage emails within the SAP CRM system, including how to archive and delete emails properly.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_APPL_UI_CHMSG107 error message.