How To Fix CRM_IC_APPL_UI_CHMSG106 - Error while processing e-mail content

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 106

• Message text: Error while processing e-mail content

What causes this issue?

Non-secure elements found in the content of the e-mail.

How to fix this error?

Repair errors in the content of the e-mail. Check the HTML source.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG106 - Error while processing e-mail content ?

  The SAP error message CRM_IC_APPL_UI_CHMSG106 typically indicates an issue with processing email content within the SAP CRM Interaction Center (IC). This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the email content itself.
  Possible Causes:
  
  Email Format Issues: The email content may not be in a format that the system can process (e.g., unsupported characters, incorrect MIME types).
  Configuration Problems: There may be misconfigurations in the CRM system related to email processing or the Interaction Center.
  Data Inconsistencies: Missing or incorrect data in the email or related CRM records can lead to processing errors.
  System Limitations: The system may have limitations on the size or type of email content it can handle.
  Authorization Issues: The user may not have the necessary permissions to process the email content.
  
  Solutions:
  
  Check Email Content: Review the email content for any unsupported characters or formatting issues. Ensure that the email is in a standard format.
  Review Configuration: Verify the configuration settings in the SAP CRM system related to email processing. Ensure that all necessary settings are correctly configured.
  Data Validation: Check for any inconsistencies or missing data in the CRM records that are related to the email. Ensure that all required fields are populated.
  System Logs: Review system logs for more detailed error messages that can provide additional context about the issue.
  User Permissions: Ensure that the user processing the email has the necessary authorizations to perform the action.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and Interaction Center for detailed information on email processing.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.