How To Fix CRM_IC_APPL_UI_CHMSG105 - Cannot dial; no phone line available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 105

• Message text: Cannot dial; no phone line available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG105 - Cannot dial; no phone line available ?

  The SAP error message CRM_IC_APPL_UI_CHMSG105: "Cannot dial; no phone line available" typically occurs in the SAP Customer Relationship Management (CRM) system when a user attempts to initiate a call using the integrated communication interface, but the system cannot find an available phone line to make the call.
  Causes:
  
  No Phone Line Configuration: The system may not have any phone lines configured for the user or the specific communication channel.
  User Profile Settings: The user profile may not have the necessary settings or permissions to access the phone lines.
  Telephony Integration Issues: There may be issues with the telephony integration setup, such as incorrect configuration of the telephony server or connection problems.
  Network Issues: Network connectivity problems could prevent the system from accessing the telephony services.
  Licensing Issues: There may be licensing restrictions that limit the number of concurrent phone lines available.
  
  Solutions:
  
  
  Check Phone Line Configuration:
  
  Ensure that the phone lines are properly configured in the SAP system. This can be done by navigating to the telephony settings in the SAP CRM system.
  Verify that the telephony server is correctly set up and that the phone lines are active.
  
  
  
  User Profile Verification:
  
  Check the user profile settings to ensure that the user has the necessary permissions to access the phone lines.
  Make sure that the user is assigned to the correct communication channel.
  
  
  
  Review Telephony Integration:
  
  Verify the telephony integration settings in the SAP system. Ensure that the telephony server is reachable and that the configuration matches the requirements of the telephony system being used.
  Check for any logs or error messages in the telephony server that might indicate issues.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing the SAP system from connecting to the telephony services.
  Test the network connection to the telephony server.
  
  
  
  Licensing Check:
  
  Confirm that the necessary licenses for telephony integration are in place and that there are enough licenses available for the number of users attempting to make calls.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to telephony integration and the specific error message.
  Documentation: Review the SAP documentation for telephony integration to ensure that all steps have been followed correctly.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message CRM_IC_APPL_UI_CHMSG105.