How To Fix CRM_IC_APPL_UI_CHMSG105 - Cannot dial; no phone line available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 105

• Message text: Cannot dial; no phone line available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG105 - Cannot dial; no phone line available ?

  The SAP error message CRM_IC_APPL_UI_CHMSG105: "Cannot dial; no phone line available" typically occurs in the SAP Customer Relationship Management (CRM) system when a user attempts to initiate a call using the integrated communication interface, but the system cannot find an available phone line to make the call.
  Causes:
  
  No Phone Line Configuration: The system may not have any phone lines configured for the user or the specific communication channel.
  User Profile Settings: The user profile may not have the necessary settings or permissions to access the phone lines.
  Telephony Integration Issues: There may be issues with the telephony integration setup, such as incorrect configuration of the telephony server or connection problems.
  Network Issues: Network connectivity problems could prevent the system from accessing the telephony services.
  Licensing Issues: There may be licensing restrictions that limit the number of concurrent phone lines available.
  
  Solutions:
  
  
  Check Phone Line Configuration:
  
  Ensure that the phone lines are properly configured in the SAP system. This