How To Fix CRM_IC_APPL_UI_CHMSG103 - Error while collecting attached data; function canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 103

• Message text: Error while collecting attached data; function canceled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG103 - Error while collecting attached data; function canceled ?

  The SAP error message CRM_IC_APPL_UI_CHMSG103 typically indicates that there was an issue while collecting attached data in the CRM Interaction Center (IC) application. This error can occur due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Network Issues: Temporary network disruptions can lead to failures in data retrieval.
  System Configuration: Incorrect configuration settings in the CRM system or the Interaction Center can lead to this error.
  Data Integrity Issues: Problems with the data being accessed, such as missing or corrupted records, can trigger this error.
  Authorization Issues: The user may not have the necessary permissions to access certain data or functions.
  Performance Issues: High system load or performance bottlenecks can cause timeouts or failures in data collection.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they may interfere with standard processes.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the connection to the SAP system.
  Review System Configuration: Verify the configuration settings in the CRM system and ensure they are set up correctly.
  Data Validation: Check the integrity of the data being accessed. Look for any missing or corrupted records that may be causing the issue.
  User Authorizations: Confirm that the user has the necessary authorizations to perform the action that triggered the error.
  Monitor System Performance: Use transaction codes like ST22 (Dump Analysis) and SM21 (System Log) to check for any performance issues or errors in the system logs.
  Debugging: If the issue persists, consider debugging the application to identify the exact point of failure. This may require the assistance of a developer or SAP support.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for order management and CRMD_ORDERADM_H for accessing order administration.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  Documentation: Review the official SAP documentation for the CRM Interaction Center to understand the expected behavior and configuration settings.
  
  By following these steps, you should be able to identify the cause of the CRM_IC_APPL_UI_CHMSG103 error and implement a suitable solution.