How To Fix CRM_IC_APPL_UI_CHMSG102 - Cannot request wrap up time

CRM_IC_APPL_UI_CHMSG102 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 102

• Message text: Cannot request wrap up time

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG102 - Cannot request wrap up time ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG102: Cannot request wrap up time" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with interaction center (IC) applications. This error is related to the wrap-up time that agents are supposed to log after handling a customer interaction.
  
  Cause:
  The error can be caused by several factors, including:
  
  
  
  Configuration Issues: The system may not be properly configured to allow wrap-up time requests. This could be due to missing settings in the CRM configuration or in the interaction center settings.
  
  
  User Permissions: The user may not have the necessary permissions to request wrap-up time. This can happen if the user role does not include the required authorizations.
  
  
  Technical Issues: There may be underlying technical issues, such as problems with the backend system or connectivity issues that prevent the wrap-up time from being processed.
  
  
  Business Logic: The business logic defined in the CRM system may not