How To Fix CRM_IC_APPL_UI_CHMSG104 - User subscription was ended; &1

CRM_IC_APPL_UI_CHMSG104 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 104

• Message text: User subscription was ended; &1

What causes this issue?

The user services provided by the communication management software, for
example, setting the agent mode, are unavailable. Communication channel
services may not work properly.

How to fix this error?

Close this session and open a new one.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CRM_IC_APPL_UI_CHMSG104 - Details

• The SAP error message "CRM_IC_APPL_UI_CHMSG104 User subscription was ended; &1" typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly when dealing with the Interaction Center (IC) or when a user session is being managed.
  
  Cause:
  This error message indicates that the user’s subscription to a particular service or session has ended. This can happen for several reasons, including:
  
  Session Timeout: The user has been inactive for a period that exceeds the configured session timeout settings.
  User Logout: The user may have logged out of the system, either intentionally or due to a system error.
  System Configuration: There may be specific configurations in the SAP system that limit the duration of user sessions or subscriptions.
  License Issues: The user may not have the appropriate license or subscription to access the CRM functionalities.
  
  
  Solution:
  To resolve this error, you can consider the following steps:
  
  Re-login: The simplest solution is to log out and log back into the