How To Fix CRM_IC_APPL_UI_CHMSG104 - User subscription was ended; &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 104

• Message text: User subscription was ended; &1

What causes this issue?

The user services provided by the communication management software, for
example, setting the agent mode, are unavailable. Communication channel
services may not work properly.

How to fix this error?

Close this session and open a new one.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG104 - User subscription was ended; &1 ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG104 User subscription was ended; &1" typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly when dealing with the Interaction Center (IC) or when a user session is being managed.
  Cause:
  This error message indicates that the user’s subscription to a particular service or session has ended. This can happen for several reasons, including:
  
  Session Timeout: The user has been inactive for a period that exceeds the configured session timeout settings.
  User Logout: The user may have logged out of the system, either intentionally or due to a system error.
  System Configuration: There may be specific configurations in the SAP system that limit the duration of user sessions or subscriptions.
  License Issues: The user may not have the appropriate license or subscription to access the CRM functionalities.
  
  Solution:
  To resolve this error, you can consider the following steps:
  
  Re-login: The simplest solution is to log out and log back into the SAP system. This will re-establish the user session.
  Check Session Timeout Settings: If the issue is related to session timeout, you may need to check the configuration settings for session management in the SAP system. This can usually be done by an administrator.
  User License Verification: Ensure that the user has the appropriate licenses and subscriptions to access the required functionalities in SAP CRM.
  System Logs: Check the system logs for any additional error messages or warnings that might provide more context about why the subscription ended.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide patches and updates.
  Documentation: Review the SAP CRM documentation for information on user management, session handling, and licensing.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the "User subscription was ended" error message in SAP CRM.