How To Fix CRM_IC_APPL_UI_CHMSG101 - Wrap up time has been requested

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 101

• Message text: Wrap up time has been requested

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG101 - Wrap up time has been requested ?

  The SAP error message CRM_IC_APPL_UI_CHMSG101, which states "Wrap up time has been requested," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly within the Interaction Center (IC) framework. This message is related to the handling of interactions or service requests, where a user is attempting to end or wrap up a call or interaction session.
  Cause:
  The error message indicates that the system is expecting a wrap-up time to be entered or confirmed before the interaction can be completed. This is often a part of the process to ensure that all necessary information is captured and that the interaction is properly logged in the system. The wrap-up time is usually a period during which the agent can finalize notes, update records, or perform other necessary tasks after the main interaction has concluded.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Wrap-Up Time Settings: Ensure that the wrap-up time settings in the system are configured correctly. This may involve checking the configuration in the CRM system to see if wrap-up time is mandatory and if so, what the expected input is.
  
  
  Enter Wrap-Up Time: If the system requires a wrap-up time to be entered, make sure to input the appropriate duration or select the wrap-up reason as prompted by the system.
  
  
  Review User Permissions: Ensure that the user has the necessary permissions to complete the wrap-up process. Sometimes, restrictions in user roles can prevent the completion of certain actions.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to the CRM Interaction Center for specific guidance on handling wrap-up times and related configurations.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Training: Ensure that users are trained on how to properly handle wrap-up times and understand the importance of this step in the interaction process.
  System Configuration: Review the configuration settings in the CRM system related to interaction handling, including wrap-up time settings, to ensure they align with business processes.
  
  By following these steps, you should be able to address the CRM_IC_APPL_UI_CHMSG101 error and ensure that interactions are properly wrapped up in the SAP CRM system.