How To Fix CRM_IC_APPL_UI_CHMSG101 - Wrap up time has been requested

CRM_IC_APPL_UI_CHMSG101 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 101

• Message text: Wrap up time has been requested

Self-Explanatory Message

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CRM_IC_APPL_UI_CHMSG101 - Details

• The SAP error message CRM_IC_APPL_UI_CHMSG101, which states "Wrap up time has been requested," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly within the Interaction Center (IC) framework. This message is related to the handling of interactions or service requests, where a user is attempting to end or wrap up a call or interaction session.
  
  Cause:
  The error message indicates that the system is expecting a wrap-up time to be entered or confirmed before the interaction can be completed. This is often a part of the process to ensure that all necessary information is captured and that the interaction is properly logged in the system. The wrap-up time is usually a period during which the agent can finalize notes, update records, or perform other necessary tasks after the main interaction has concluded.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Wrap-Up Time Settings: Ensure that the