How To Fix CRM_IC_APPL_UI_CHMSG099 - Cannot go to main client; end the current interaction first

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 099

• Message text: Cannot go to main client; end the current interaction first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG099 - Cannot go to main client; end the current interaction first ?

  The SAP error message CRM_IC_APPL_UI_CHMSG099 with the description "Cannot go to main client; end the current interaction first" typically occurs in the SAP CRM (Customer Relationship Management) environment, particularly when using the Interaction Center (IC). This error indicates that the user is trying to navigate away from the current interaction without properly ending it.
  
  Cause:
  The primary cause of this error is that the user is attempting to switch to the main client or another transaction while there is an active interaction session open. In the Interaction Center, users are expected to complete or end the current interaction before moving on to other tasks or screens.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  End the Current Interaction:
  
  Look for an option to end or complete the current interaction. This is usually done by clicking on a button labeled "End Interaction" or "Complete Interaction" in the Interaction Center interface.
  Ensure that all necessary information has been saved