How To Fix CRM_IC_APPL_UI_CHMSG099 - Cannot go to main client; end the current interaction first

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 099

• Message text: Cannot go to main client; end the current interaction first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG099 - Cannot go to main client; end the current interaction first ?

  The SAP error message CRM_IC_APPL_UI_CHMSG099 with the description "Cannot go to main client; end the current interaction first" typically occurs in the SAP CRM (Customer Relationship Management) environment, particularly when using the Interaction Center (IC). This error indicates that the user is trying to navigate away from the current interaction without properly ending it.
  Cause:
  The primary cause of this error is that the user is attempting to switch to the main client or another transaction while there is an active interaction session open. In the Interaction Center, users are expected to complete or end the current interaction before moving on to other tasks or screens.
  Solution:
  To resolve this error, follow these steps:
  
  
  End the Current Interaction:
  
  Look for an option to end or complete the current interaction. This is usually done by clicking on a button labeled "End Interaction" or "Complete Interaction" in the Interaction Center interface.
  Ensure that all necessary information has been saved before ending the interaction.
  
  
  
  Check for Open Dialogs:
  
  Make sure there are no open dialogs or pop-ups related to the current interaction that need to be closed.
  
  
  
  Refresh the Session:
  
  If you are unable to end the interaction due to a system issue, try refreshing the session or logging out and back in to reset the state.
  
  
  
  Consult Documentation:
  
  Refer to the SAP Help documentation or your organization's internal guidelines for handling interactions in the CRM system.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above steps, consider reaching out to your SAP support team or system administrator for further assistance.
  
  
  
  Related Information:
  
  User Training: Ensure that users are trained on how to properly manage interactions within the SAP CRM Interaction Center to avoid this error in the future.
  System Configuration: Check if there are any specific configurations or customizations in your SAP system that might affect how interactions are handled.
  SAP Notes: Look for any relevant SAP Notes or updates that might address known issues related to this error message.
  
  By following these steps, you should be able to resolve the error and continue working within the SAP CRM system.