How To Fix CRM_IC_APPL_UI_CHMSG097 - Chat session status was not updated; cannot retrieve contact (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 097

• Message text: Chat session status was not updated; cannot retrieve contact (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG097 - Chat session status was not updated; cannot retrieve contact (&1) ?

  The SAP error message CRM_IC_APPL_UI_CHMSG097 indicates that there is an issue with updating the chat session status, which prevents the system from retrieving the contact information. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when using the Interaction Center (IC) for handling customer interactions via chat.
  Possible Causes:
  
  Session Timeout: The chat session may have timed out, leading to an inability to update the status.
  Network Issues: Connectivity problems between the client and the SAP server can prevent status updates.
  
  Configuration Issues: Incorrect configuration settings in the CRM system or the chat application can lead to this error.
  Data Consistency Issues: There may be inconsistencies in the data related to the chat session or the contact.
  Authorization Issues: The user may not have the necessary permissions to access or update the chat session.
  
  Solutions:
  
  Check Session Status: Ensure that the chat session is still active and has not timed out. If it has,