How To Fix CRM_IC_APPL_UI_CHMSG095 - Function is not supported with the current contact status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 095

• Message text: Function is not supported with the current contact status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG095 - Function is not supported with the current contact status ?

  The SAP error message CRM_IC_APPL_UI_CHMSG095 typically indicates that a certain function or action you are trying to perform in the SAP CRM Interaction Center (IC) is not supported due to the current status of the contact or interaction. This can occur in various scenarios, such as when trying to change the status of a contact, update information, or perform certain operations that are restricted based on the contact's current state.
  Cause:
  
  Contact Status: The primary cause of this error is that the contact or interaction you are working with is in a status that does not allow the requested operation. For example, if the contact is marked as "Closed," you may not be able to make changes or perform certain actions.
  Business Rules: There may be specific business rules or configurations in place that restrict certain actions based on the status of the contact.
  Incomplete Data: Sometimes, the error can also arise if there are missing or incomplete data fields that are required for the operation you are trying to perform.
  
  Solution:
  
  Check Contact Status: Review the current status of the contact or interaction. If it is in a status that does not allow the operation, you may need to change the status first or wait until the status changes.
  Review Business Rules: Consult with your SAP administrator or business process owner to understand the business rules that apply to the contact status. They may provide guidance on how to proceed based on the specific rules in your organization.
  Update Data: Ensure that all required fields and data are complete and accurate. If any mandatory fields are missing, fill them in and try the operation again.
  Consult Documentation: Refer to SAP documentation or help resources for more details on the specific function you are trying to use and any restrictions that may apply.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. SAP frequently releases updates that may address known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate and manage contact statuses effectively.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to perform the actions you are attempting. Sometimes, restrictions can be due to user role limitations.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.