How To Fix CRM_IC_APPL_UI_CHMSG095 - Function is not supported with the current contact status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 095

• Message text: Function is not supported with the current contact status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG095 - Function is not supported with the current contact status ?

  The SAP error message CRM_IC_APPL_UI_CHMSG095 typically indicates that a certain function or action you are trying to perform in the SAP CRM Interaction Center (IC) is not supported due to the current status of the contact or interaction. This can occur in various scenarios, such as when trying to change the status of a contact, update information, or perform certain operations that are restricted based on the contact's current state.
  
  Cause:
  
  Contact Status: The primary cause of this error is that the contact or interaction you are working with is in a status that does not allow the requested operation. For example, if the contact is marked as "Closed," you may not be able to make changes or perform certain actions.
  Business Rules: There may be specific business rules or configurations in place that restrict certain actions based on the status of the contact.
  Incomplete Data: Sometimes, the error can also arise if there