How To Fix CRM_IC_APPL_UI_CHMSG096 - Cannot end, chat session present; finish chat session first

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 096

• Message text: Cannot end, chat session present; finish chat session first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG096 - Cannot end, chat session present; finish chat session first ?

  The SAP error message CRM_IC_APPL_UI_CHMSG096 indicates that there is an active chat session that needs to be completed or ended before you can proceed with other actions in the SAP CRM Interaction Center (IC). This error typically occurs when a user attempts to log off, switch tasks, or perform other operations while a chat session is still ongoing.
  
  Cause:
  The primary cause of this error is that the user is trying to perform an action that is not allowed while a chat session is active. The system requires that all chat sessions be properly concluded before allowing other operations to ensure that no data is lost and that the chat is properly logged.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Finish the Chat Session: 
  
  If you are currently engaged in a chat, complete the conversation with the customer. Make sure to follow any necessary procedures for closing the chat, such as saving chat logs