How To Fix CRM_IC_APPL_UI_CHMSG098 - Cannot end, phone call present; finish phone call first

CRM_IC_APPL_UI_CHMSG098 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 098

• Message text: Cannot end, phone call present; finish phone call first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG098 - Cannot end, phone call present; finish phone call first ?

  The SAP error message CRM_IC_APPL_UI_CHMSG098 indicates that there is an active phone call in the SAP CRM Interaction Center (IC) that needs to be finished before you can end the current session or perform certain actions. This is a common issue when working with the CRM Interaction Center, especially when handling multiple calls or interactions.
  
  Cause:
  The error occurs because the system detects that there is an ongoing phone call associated with the current interaction. The CRM system requires that all active calls be completed or ended before allowing the user to proceed with other tasks, such as closing the interaction or navigating away from the current screen.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Finish the Active Phone Call: 
  
  Locate the active call in the Interaction Center interface.
  Complete the call by either ending it or transferring it, depending on your workflow.
  Ensure that any necessary notes or follow-up actions are recorded before ending the