How To Fix CRM_IC_APPL_UI_CHMSG093 - E-mail print error; check Smart Form or printer definition

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 093

• Message text: E-mail print error; check Smart Form or printer definition

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG093 - E-mail print error; check Smart Form or printer definition ?

  The SAP error message CRM_IC_APPL_UI_CHMSG093 indicates that there is an issue with printing an email, specifically related to the Smart Form or printer definition. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to print documents or emails generated from the system.
  Causes:
  
  Smart Form Issues: The Smart Form used for generating the email might have errors or might not be properly configured. This could include missing fields, incorrect layout, or other design issues.
  Printer Definition: The printer settings in SAP may not be correctly configured. This includes the printer type, output device settings, or the connection to the printer.
  Authorization Issues: The user may not have the necessary authorizations to access the Smart Form or the printer.
  Technical Issues: There could be underlying technical issues such as network problems, printer connectivity issues, or system configuration problems.
  
  Solutions:
  
  
  Check Smart Form:
  
  Go to transaction SMARTFORMS and check the Smart Form associated with the email. Ensure that it is correctly designed and activated.
  Test the Smart Form by using the Test function in the Smart Forms transaction to see if it generates the output correctly.
  
  
  
  Verify Printer Definition:
  
  Go to transaction SPAD (Spool Administration) and check the printer definitions.
  Ensure that the output device is correctly configured and that it is set up to handle the type of output you are trying to print (e.g., PDF, text).
  Check if the printer is online and accessible from the SAP system.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to execute the Smart Form and access the printer. This can be checked in transaction SU53 after the error occurs.
  
  
  
  Review Logs:
  
  Check the application logs for any additional error messages that might provide more context. You can use transaction SLG1 to view application logs.
  
  
  
  Test Printing:
  
  Try printing a different document or using a different Smart Form to see if the issue is specific to one form or printer.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address known issues related to this error message.
  
  
  
  Related Information:
  
  Smart Forms: A tool in SAP for designing and printing forms. It allows for the creation of complex layouts and can be used for various output types.
  Output Management: In SAP, output management is crucial for handling print jobs, emails, and other forms of output. Proper configuration is essential for successful document generation.
  Transaction Codes:
  
  SMARTFORMS: To create and manage Smart Forms.
  SPAD: To manage printer definitions and spool requests.
  SU53: To check authorization issues after an error occurs.
  SLG1: To view application logs for troubleshooting.
  
  
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_IC_APPL_UI_CHMSG093 error. If the problem persists, consider reaching out to your SAP support team for further assistance.