How To Fix CRM_IC_APPL_UI_CHMSG091 - E-mail print error; check printer definition and availability

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 091

• Message text: E-mail print error; check printer definition and availability

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG091 - E-mail print error; check printer definition and availability ?

  The SAP error message CRM_IC_APPL_UI_CHMSG091 indicates that there is an issue with printing emails in the SAP CRM system. This error typically arises when the system cannot find a valid printer definition or when the printer is not available. Here’s a breakdown of the potential causes, solutions, and related information:
  Causes:
  
  Printer Definition Issues: The printer may not be correctly defined in the SAP system. This could be due to missing configuration or incorrect settings.
  Printer Availability: The printer may be offline, out of paper, or experiencing other hardware issues.
  User Authorization: The user may not have the necessary permissions to access the printer or print documents.
  Network Issues: There may be network connectivity problems preventing the SAP system from communicating with the printer.
  Output Device Configuration: The output device may not be configured correctly in the SAP system.
  
  Solutions:
  
  
  Check Printer Configuration:
  
  Go to transaction SPAD (Spool Administration) in SAP.
  Verify that the printer is defined and configured correctly.
  Ensure that the printer is set as an output device and is active.
  
  
  
  Check Printer Status:
  
  Ensure that the printer is powered on and connected to the network.
  Check if the printer has paper and is not in an error state (e.g., out of ink, paper jam).
  
  
  
  User Authorization:
  
  Verify that the user has the necessary authorizations to print. This can be checked in transaction SU01 (User Maintenance) by reviewing the user roles and authorizations.
  
  
  
  Test Printing:
  
  Try printing a test page from the SAP system to see if the issue persists. You can do this from the SPAD transaction by selecting the printer and using the test print function.
  
  
  
  Check Output Device Settings:
  
  Ensure that the output device settings are correct. This includes checking the device type, host spool access method, and any other relevant parameters.
  
  
  
  Review Logs:
  
  Check the SAP application logs for any additional error messages that may provide more context about the issue. You can use transaction SLG1 to view application logs.
  
  
  
  Contact IT Support:
  
  If the issue persists after checking the above points, it may be necessary to contact your IT support team or SAP Basis team for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to printing in SAP CRM.
  Documentation: Review SAP documentation for configuring printers and troubleshooting printing issues.
  Community Forums: Consider searching or posting in SAP community forums for additional insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_IC_APPL_UI_CHMSG091 error message.