How To Fix CRM_IC_APPL_UI_CHMSG110 - Cannot end; finish e-mails first

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 110

• Message text: Cannot end; finish e-mails first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG110 - Cannot end; finish e-mails first ?

  The SAP error message CRM_IC_APPL_UI_CHMSG110: "Cannot end; finish e-mails first" typically occurs in the SAP CRM (Customer Relationship Management) environment, particularly when using the Interaction Center (IC) application. This error indicates that there are pending email activities that need to be completed before you can end the current session or transaction.
  Cause:
  The primary cause of this error is that there are one or more email interactions that have not been finalized or sent. The system requires that all email activities be completed before allowing the user to exit the application or switch to another task.
  Solution:
  To resolve this error, follow these steps:
  
  
  Check Pending Emails: 
  
  Look for any email interactions that are currently open or in progress. This can usually be done by navigating to the email section of the Interaction Center.
  
  
  
  Complete or Send Emails:
  
  If you find any emails that are still in draft status or have not been sent, either complete them by sending them or save them as drafts if you intend to send them later.
  
  
  
  Close Email Windows:
  
  Ensure that all email windows are closed. Sometimes, even if an email is sent, the window may still be open, which can trigger this error.
  
  
  
  Refresh the Session:
  
  After completing the emails, refresh your session or log out and log back in to ensure that the system recognizes that there are no pending emails.
  
  
  
  Check for System Messages:
  
  If the issue persists, check for any system messages or logs that might provide additional context or errors related to email processing.
  
  
  
  Consult Documentation or Support:
  
  If you are unable to resolve the issue, consult the SAP documentation for your specific version or reach out to your SAP support team for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Training: Ensure that users are trained on how to properly handle email interactions within the CRM system to minimize the occurrence of this error.
  System Configuration: Review the configuration settings for email handling in your SAP CRM system to ensure they are set up correctly.
  
  By following these steps, you should be able to resolve the CRM_IC_APPL_UI_CHMSG110 error and continue your work in the SAP Interaction Center.