How To Fix CRM_IC_APPL_UI_CHMSG115 - Error while parsing UI messages from the communication mgmt software

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 115

• Message text: Error while parsing UI messages from the communication mgmt software

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG115 - Error while parsing UI messages from the communication mgmt software ?

  The SAP error message CRM_IC_APPL_UI_CHMSG115 typically indicates an issue with parsing UI messages in the context of the SAP CRM Interaction Center (IC) application. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the communication management software.
  Causes:
  
  Data Format Issues: The data being sent or received may not be in the expected format, leading to parsing errors.
  Configuration Errors: Incorrect settings in the CRM or communication management software can lead to issues in message handling.
  Version Mismatch: Incompatibility between different versions of the software components involved can cause parsing errors.
  Network Issues: Problems with network connectivity can lead to incomplete or corrupted messages being sent or received.
  Custom Code: If there are custom enhancements or modifications in the CRM system, they may interfere with standard message processing.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in both the CRM system and the communication management software to ensure they are correctly set up.
  Validate Data: Ensure that the data being processed is in the correct format and adheres to the expected schema.
  Update Software: Make sure that all components of the SAP system are up to date and compatible with each other.
  Review Logs: Check the application logs for more detailed error messages that can provide insights into the root cause of the issue.
  Test Network Connectivity: Ensure that there are no network issues affecting the communication between the systems.
  Debug Custom Code: If there are custom enhancements, debug the code to identify any potential issues that may be causing the parsing error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently releases updates and fixes for known problems.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for the CRM Interaction Center and communication management software for any specific guidelines or troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.