How To Fix CRM_IC_APPL_UI_CHMSG121 - Cannot log on to queue &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 121

• Message text: Cannot log on to queue &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG121 - Cannot log on to queue &1 ?

  The SAP error message CRM_IC_APPL_UI_CHMSG121 with the description "Cannot log on to queue &1" typically occurs in the context of the SAP CRM Interaction Center (IC) when there is an issue with the connection to the queue that the system is trying to access. This error can arise due to various reasons, including configuration issues, network problems, or user authorization issues.
  Causes:
  
  Queue Configuration Issues: The queue specified in the error message may not be correctly configured or may not exist.
  Network Issues: There may be network connectivity problems preventing the system from accessing the queue.
  Authorization Problems: The user may not have the necessary permissions to access the specified queue.
  System Configuration: The system may not be properly set up to connect to the queue, such as missing or incorrect settings in the CRM or middleware configuration.
  Queue Status: The queue may be down or not running, which would prevent any logon attempts.
  
  Solutions:
  
  
  Check Queue Configuration:
  
  Verify that the queue specified in the error message exists and is correctly configured in the system.
  Ensure that the queue is active and running.
  
  
  
  Network Connectivity:
  
  Check the network connection between the SAP system and the queue server.
  Ensure that there are no firewall rules or network policies blocking access to the queue.
  
  
  
  User Authorizations:
  
  Review the user roles and authorizations to ensure that the user has the necessary permissions to access the queue.
  If needed, adjust the user roles or consult with your SAP security team.
  
  
  
  System Configuration:
  
  Review the configuration settings in the SAP CRM system related to the Interaction Center and the queue.
  Ensure that all necessary parameters are correctly set up in transaction codes like SPRO for customizing.
  
  
  
  Check Queue Status:
  
  If applicable, check the status of the queue service to ensure it is running and available.
  Restart the queue service if necessary.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SMQ1 (for outbound queues) and SMQ2 (for inbound queues) to monitor the status of queues.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review system logs (transaction SLG1) and traces to gather more information about the error and its context.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or open a support ticket with SAP for further assistance.