How To Fix CRM_IC_APPL_UI_CHMSG123 - Address &1 became unavailable

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 123

• Message text: Address &1 became unavailable

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG123 - Address &1 became unavailable ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG123 Address &1 became unavailable" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with address data in the Interaction Center (IC). This error indicates that the system is unable to access or retrieve the specified address, which can be due to various reasons.
  Causes:
  
  Address Deletion or Inactivation: The address referenced by the identifier (&1) may have been deleted or marked as inactive in the system.
  Authorization Issues: The user may not have the necessary permissions to access the address data.
  Data Consistency Issues: There may be inconsistencies in the database, such as missing or corrupted data related to the address.
  System Configuration: Incorrect configuration settings in the CRM system could lead to issues in address retrieval.
  Technical Issues: There could be underlying technical problems, such as database connectivity issues or system performance problems.
  
  Solutions:
  
  Check Address Status: Verify if the address with the specified identifier is still active in the system. If it has been deleted or inactivated, you may need to restore or reactivate it.
  Review User Authorizations: Ensure that the user encountering the error has the appropriate authorizations to access the address data. This may involve checking roles and permissions in the SAP system.
  Data Consistency Check: Run consistency checks on the address data to identify and resolve any inconsistencies. This may involve using transaction codes like SE11 or SE16 to inspect the relevant database tables.
  System Configuration Review: Review the configuration settings related to address management in the CRM system. Ensure that all necessary settings are correctly configured.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues that may be affecting the system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in managing and troubleshooting CRM data.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to CRM and Interaction Center for best practices in managing address data and resolving common issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution. If the problem continues, consider escalating the issue to SAP support for further assistance.