How To Fix CRM_IC_APPL_UI_CHMSG125 - Cannot send mail; enter a valid recipient address

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 125

• Message text: Cannot send mail; enter a valid recipient address

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG125 - Cannot send mail; enter a valid recipient address ?

  The SAP error message CRM_IC_APPL_UI_CHMSG125 indicates that there is an issue with sending an email due to an invalid recipient address. This error typically occurs in the SAP Customer Relationship Management (CRM) system when trying to send an email from the Interaction Center (IC) or other CRM applications.
  Cause:
  
  Invalid Email Address: The most common cause is that the email address entered is not in a valid format or is missing.
  Missing Recipient Information: The recipient field may be empty or not properly populated.
  Configuration Issues: There may be issues with the email configuration in the SAP system, such as SMTP settings or user authorizations.
  Data Entry Errors: Typographical errors in the email address can also lead to this error.
  
  Solution:
  
  Check Email Address: Ensure that the email address you are trying to send to is correctly formatted (e.g., [e-mail]) and is not empty.
  Validate Recipient Information: Make sure that the recipient field is filled out correctly and that the email address is associated with a valid contact or business partner in the system.
  Review Configuration:
  
  Check the SMTP configuration in the SAP system to ensure that it is set up correctly.
  Verify that the user has the necessary authorizations to send emails.
  
  
  Test Email Functionality: You can perform a test to send an email to a known valid address to see if the issue persists.
  Consult Documentation: Refer to SAP documentation or support for specific configuration settings related to email sending in your version of SAP CRM.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: You may want to use transaction codes like SCOT (SAPconnect Administration) to check the email configuration settings.
  User Authorizations: Ensure that the user has the necessary roles and authorizations to send emails from the CRM system.
  Logs and Traces: Review system logs or traces for more detailed error messages that could provide additional context for the issue.
  
  If the problem persists after checking these areas, it may be beneficial to reach out to your SAP support team or consult with SAP's customer support for further assistance.