How To Fix CRM_IC_APPL_UI_CHMSG126 - E-mail data is corrupted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 126

• Message text: E-mail data is corrupted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG126 - E-mail data is corrupted ?

  The SAP error message CRM_IC_APPL_UI_CHMSG126 indicating that "E-mail data is corrupted" typically arises in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and email functionalities. This error can occur due to various reasons, including issues with the email data format, missing or incorrect configurations, or problems with the underlying data in the database.
  Causes:
  
  Corrupted Email Data: The email data being processed may be corrupted or improperly formatted.
  Database Issues: There may be inconsistencies or corruption in the database tables that store email-related data.
  Configuration Errors: Incorrect settings in the CRM system related to email handling or the Interaction Center.
  Missing Required Fields: Certain required fields in the email data may be missing or incorrectly populated.
  Version Compatibility: Issues may arise if there are compatibility problems between different versions of SAP components.
  
  Solutions:
  
  Check Email Data: Review the email data being processed to ensure it is correctly formatted and complete. Look for any missing fields or incorrect values.
  Database Consistency Check: Perform a consistency check on the relevant database tables to identify and rectify any corruption or inconsistencies.
  Review Configuration Settings: Verify the configuration settings in the CRM system related to email processing. Ensure that all necessary parameters are correctly set.
  Update SAP Components: Ensure that your SAP system is up to date with the latest patches and updates, as this may resolve compatibility issues.
  Error Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the corruption.
  Recreate Email Data: If possible, try to recreate the email data that is causing the issue, ensuring that all required fields are populated correctly.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a bug or a deeper system issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log) for checking logs, and CRMD_ORDER for managing CRM orders.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for best practices and troubleshooting steps related to email handling.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.