How To Fix CRM_IC_APPL_UI_CHMSG080 - Cannot get contact attached data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 080

• Message text: Cannot get contact attached data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG080 - Cannot get contact attached data ?

  The SAP error message CRM_IC_APPL_UI_CHMSG080: Cannot get contact attached data typically occurs in the SAP Customer Relationship Management (CRM) system, particularly when working with the Interaction Center (IC). This error indicates that the system is unable to retrieve the attached data for a contact, which can be due to various reasons.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies or missing data in the database related to the contact or its attachments.
  Authorization Issues: The user may not have the necessary authorizations to access the contact data or its attachments.
  Technical Issues: There could be technical issues such as problems with the database connection, system performance, or configuration errors.
  Custom Development: If there are custom enhancements or developments in the CRM system, they might be causing conflicts or errors in data retrieval.
  System Configuration: Incorrect configuration settings in the CRM system can lead to issues in accessing contact data.
  
  Solutions:
  
  Check Data Integrity: Verify the integrity of the contact data in the database. Ensure that all necessary fields and attachments are correctly populated.
  Review Authorizations: Check the user’s authorization roles and profiles to ensure they have the necessary permissions to access the contact and its attached data.
  System Logs: Review system logs (transaction codes like SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues.
  Custom Code Review: If there are custom developments, review the code to ensure it is functioning as intended and not causing the error.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to check the details of the contact or BP (Business Partner) to verify the business partner data.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  Documentation: Refer to SAP documentation for CRM and Interaction Center for best practices and troubleshooting steps.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.