How To Fix CRM_IC_APPL_UI_CHMSG078 - You have been logged off from the communication mgmt software system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 078

• Message text: You have been logged off from the communication mgmt software system

For example, the system might have logged you off for the following
reasons:
You started a new Interaction Center WebClient session with the same
user ID (multiple logons to the CMS system are not allowed)
The <DS:GLOS.4E341C611DB15354E10000000A421392>watchdog</> program has
detected a malfunction in communication between systems (CMS, SAP CRM,
and the Web browser)
The CMS system has triggered the system to log you off

System Response

You are logged off from the CMS.

How to fix this error?

Contact your system administrator.
software (CMS) system or the system has automatically logged you off.
You have either manually logged off from the communication management

What causes this issue?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG078 - You have been logged off from the communication mgmt software system ?

  The SAP error message CRM_IC_APPL_UI_CHMSG078 indicates that a user has been logged off from the communication management software system. This can occur in various scenarios, particularly in the context of SAP CRM (Customer Relationship Management) and its interaction with the Internet Communication Framework (ICF).
  Causes:
  
  Session Timeout: The most common cause is that the user session has timed out due to inactivity. SAP systems often have session timeout settings to enhance security.
  Network Issues: Temporary network disruptions can lead to disconnections from the communication management software.
  User Logout: The user may have been logged out manually or by an administrator.
  Configuration Issues: Incorrect settings in the communication management software or the SAP system can lead to unexpected logouts.
  System Updates or Maintenance: If the system is undergoing updates or maintenance, users may be logged off.
  
  Solutions:
  
  Re-login: The immediate solution is to log back into the system. If the session has timed out, simply re-authenticating should restore access.
  Check Session Timeout Settings: If session timeouts are frequent, consider reviewing and adjusting the session timeout settings in the SAP system.
  Network Stability: Ensure that the network connection is stable. If there are frequent disconnections, it may be necessary to troubleshoot the network.
  Review User Roles and Permissions: Ensure that the user has the appropriate roles and permissions to access the communication management software.
  Consult System Logs: Check the system logs for any errors or warnings that may provide more context about the disconnection.
  Contact Support: If the issue persists, it may be necessary to contact SAP support or your internal IT support team for further investigation.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  System Configuration: Review the configuration settings for the communication management software and ensure they align with best practices.
  User Training: Ensure that users are trained on how to handle session timeouts and what to do in case of unexpected logouts.
  
  By following these steps, you should be able to address the issue related to the error message CRM_IC_APPL_UI_CHMSG078 effectively.