How To Fix CRM_IC_APPL_UI_CHMSG078 - You have been logged off from the communication mgmt software system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 078

• Message text: You have been logged off from the communication mgmt software system

For example, the system might have logged you off for the following
reasons:
You started a new Interaction Center WebClient session with the same
user ID (multiple logons to the CMS system are not allowed)
The <DS:GLOS.4E341C611DB15354E10000000A421392>watchdog</> program has
detected a malfunction in communication between systems (CMS, SAP CRM,
and the Web browser)
The CMS system has triggered the system to log you off

System Response

You are logged off from the CMS.

How to fix this error?

Contact your system administrator.
software (CMS) system or the system has automatically logged you off.
You have either manually logged off from the communication management

What causes this issue?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG078 - You have been logged off from the communication mgmt software system ?

  The SAP error message CRM_IC_APPL_UI_CHMSG078 indicates that a user has been logged off from the communication management software system. This can occur in various scenarios, particularly in the context of SAP CRM (Customer Relationship Management) and its interaction with the Internet Communication Framework (ICF).
  Causes:
  
  Session Timeout: The most common cause is that the user session has timed out due to inactivity. SAP systems often have session timeout settings to enhance security.
  Network Issues: Temporary network disruptions can lead to disconnections from the communication management software.
  User Logout: The user may have been logged out manually or by an administrator.
  
  Configuration Issues: Incorrect settings in the communication management software or the SAP system can lead to unexpected logouts.
  System Updates or Maintenance: If the system is undergoing updates or maintenance, users may be logged off.
  
  Solutions:
  
  Re-login: The immediate solution is to log back into the system. If the session has timed out, simply re-authenticating should restore access.
  Check