How To Fix CRM_IC_APPL_UI_CHMSG077 - Cannot transfer contact

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 077

• Message text: Cannot transfer contact

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG077 - Cannot transfer contact ?

  The SAP error message CRM_IC_APPL_UI_CHMSG077 ("Cannot transfer contact") typically occurs in the SAP Customer Relationship Management (CRM) system when there is an issue with transferring contact data, often in the context of interaction center activities. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Missing or Incomplete Data: The contact data being transferred may be incomplete or missing required fields.
  Data Consistency Issues: There may be inconsistencies in the data, such as invalid or duplicate entries.
  Authorization Issues: The user may not have the necessary permissions to perform the contact transfer.
  System Configuration: There may be configuration issues in the CRM system that prevent the transfer from occurring.
  Technical Errors: There could be underlying technical issues, such as problems with the database or network connectivity.
  
  Solutions:
  
  Check Data Completeness: Ensure that all required fields for the contact are filled out correctly. Validate the data for any missing or incorrect entries.
  Review Authorizations: Verify that the user has the necessary authorizations to perform the contact transfer. This may involve checking user roles and permissions in the SAP system.
  Data Validation: Use transaction codes like BP (Business Partner) to check for duplicates or inconsistencies in the contact data.
  System Configuration: Review the configuration settings in the CRM system to ensure that they are set up correctly for contact management and transfers.
  Check Logs: Look at the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific issue causing the transfer failure.
  Consult Documentation: Refer to SAP documentation or notes related to CRM contact management for any known issues or patches that may address the error.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message and any relevant details.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner management and CRM_ORDER for CRM order management.
  SAP Notes: Search the SAP Support Portal for notes related to CRM and the specific error message for any patches or updates.
  User Forums: Check SAP community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_APPL_UI_CHMSG077 error message.