How To Fix CRM_IC_APPL_UI_CHMSG075 - You must be in an active communication to use this function

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 075

• Message text: You must be in an active communication to use this function

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG075 - You must be in an active communication to use this function ?

  The SAP error message CRM_IC_APPL_UI_CHMSG075 with the description "You must be in an active communication to use this function" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when using the Interaction Center (IC) functionality. This error indicates that the user is trying to perform an action that requires an active communication session, but there is none currently active.
  Cause:
  
  No Active Communication: The most common cause of this error is that the user has not initiated or is no longer in an active communication session (e.g., phone call, chat, etc.) with a customer.
  Session Timeout: The communication session may have timed out due to inactivity.
  Incorrect Navigation: The user may have navigated away from the communication context or closed the communication window.
  System Configuration: There may be issues with the configuration of the Interaction Center or the communication channels.
  
  Solution:
  
  Start a New Communication: Ensure that you initiate a new communication session. This can typically be done by selecting the appropriate communication channel (e.g., phone, email, chat) and starting a new interaction.
  Check Active Sessions: Verify if there are any active communication sessions. If you are unsure, you can refresh the screen or check the communication history.
  Re-login: If the session has timed out, logging out and logging back into the system may help re-establish the communication context.
  Review Configuration: If the issue persists, check the configuration settings for the Interaction Center. Ensure that all necessary components are correctly set up and that there are no restrictions on communication channels.
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions related to your version of SAP CRM and the Interaction Center.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches.
  User Training: Ensure that users are trained on how to properly initiate and manage communication sessions within the CRM Interaction Center.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Support: If the problem cannot be resolved through the above steps, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error and continue using the CRM Interaction Center effectively.