How To Fix CRM_IC_APPL_UI_CHMSG073 - E-mail was deleted but cannot be processed because it was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 073

• Message text: E-mail was deleted but cannot be processed because it was not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG073 - E-mail was deleted but cannot be processed because it was not found ?

  The SAP error message CRM_IC_APPL_UI_CHMSG073 indicates that an email was deleted but cannot be processed because it was not found in the system. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with email communications.
  Cause:
  
  Email Deletion: The email in question has been deleted from the system, but there are still references or attempts to process it.
  Data Consistency Issues: There may be inconsistencies in the database where the email record is expected to exist but has been removed.
  User Actions: A user may have deleted the email while another process was still trying to access it.
  System Errors: There could be underlying system issues or bugs that lead to this error message being triggered.
  
  Solution:
  
  Check Email Status: Verify the status of the email in the system. If it has been deleted, ensure that no processes are trying to access it.
  Database Consistency Check: Run consistency checks on the database to ensure that there are no orphaned records or references to deleted emails.
  Review Logs: Check the application logs for any additional error messages or warnings that could provide more context about the issue.
  Recreate Email: If the email is essential for ongoing processes, consider recreating it if possible.
  User Training: Ensure that users are aware of the implications of deleting emails and how it can affect ongoing processes.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message. There may be updates or fixes available that can resolve the issue.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with email processing and management.
  Documentation: Review SAP documentation related to CRM email handling and error messages for more insights.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message CRM_IC_APPL_UI_CHMSG073.