How To Fix CRM_IC_APPL_UI_CHMSG072 - E-mail has changed and cannot be processed because it was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 072

• Message text: E-mail has changed and cannot be processed because it was not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG072 - E-mail has changed and cannot be processed because it was not found ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG072: E-mail has changed and cannot be processed because it was not found" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with email communications. This error indicates that the system is unable to process an email because it has detected a change in the email address associated with a particular transaction or record, and it cannot find the updated email address in the system.
  
  Cause:
  
  Email Address Change: The email address associated with a customer or contact has been changed in the system, but the system is unable to locate the new email address.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules within SAP, leading to discrepancies in email addresses.
  Missing Data: The email address may not have been properly updated in all relevant tables or records, leading to a situation where the system cannot