How To Fix CRM_IC_APPL_UI_CHMSG072 - E-mail has changed and cannot be processed because it was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 072

• Message text: E-mail has changed and cannot be processed because it was not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG072 - E-mail has changed and cannot be processed because it was not found ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG072: E-mail has changed and cannot be processed because it was not found" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with email communications. This error indicates that the system is unable to process an email because it has detected a change in the email address associated with a particular transaction or record, and it cannot find the updated email address in the system.
  Cause:
  
  Email Address Change: The email address associated with a customer or contact has been changed in the system, but the system is unable to locate the new email address.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules within SAP, leading to discrepancies in email addresses.
  Missing Data: The email address may not have been properly updated in all relevant tables or records, leading to a situation where the system cannot find the email.
  Configuration Issues: There may be configuration issues in the CRM system that prevent it from recognizing the updated email address.
  
  Solution:
  
  Verify Email Address: Check the customer or contact record to ensure that the email address is correctly updated and exists in the system.
  Data Consistency Check: Perform a consistency check on the relevant data records to ensure that all related records are updated with the new email address.
  Reprocess the Email: If the email was sent or received before the change, try to reprocess the email after confirming that the email address is correct.
  Check for Synchronization Issues: If your SAP system is integrated with other systems (like an ERP or external CRM), ensure that the email address is synchronized across all systems.
  Review Configuration Settings: Check the configuration settings in the CRM system to ensure that they are set up correctly to handle email addresses and changes.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to check and update email addresses.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a bug or a more complex issue.
  User Documentation: Review user documentation or training materials related to email handling in SAP CRM for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.