How To Fix CRM_IC_APPL_UI_CHMSG079 - Already logged on; multichannel services ended in your other sessions

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 079

• Message text: Already logged on; multichannel services ended in your other sessions

What causes this issue?

Multiple logons with the same user ID are not allowed for multichannel
services.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG079 - Already logged on; multichannel services ended in your other sessions ?

  The SAP error message CRM_IC_APPL_UI_CHMSG079 indicates that a user is already logged into the system in another session, and as a result, the multichannel services have been terminated in the current session. This typically occurs in environments where users can access SAP CRM through multiple sessions or interfaces, such as the Interaction Center (IC).
  Cause:
  
  Multiple Sessions: The user has logged into the SAP system from multiple sessions or browsers, which can lead to conflicts.
  Session Timeout: If a session is left idle for too long, it may time out, causing the system to terminate the multichannel services in the active session.
  User Lock: The user might be locked out due to security policies or concurrent session limits set by the system administrator.
  
  Solution:
  
  Log Out of Other Sessions: Ensure that you log out of all other sessions where you might be logged in. This can be done by closing the browser or logging out from the SAP GUI.
  Check Session Limits: Consult with your system administrator to understand if there are any restrictions on the number of concurrent sessions allowed for your user account.
  Clear Browser Cache: If you are using a web interface, clearing the browser cache and cookies may help resolve session-related issues.
  Restart the Application: Sometimes, simply restarting the application or browser can help reset the session and resolve the issue.
  Contact Support: If the problem persists, it may be necessary to contact your SAP support team for further assistance. They can check the backend logs and provide more specific guidance.
  
  Related Information:
  
  User Management: Review user management settings in SAP to ensure that session limits and timeouts are configured appropriately.
  SAP Notes: Check for any relevant SAP Notes or documentation that may address this specific error message or provide additional troubleshooting steps.
  System Configuration: Ensure that the system configuration allows for the desired number of concurrent sessions for users, if applicable.
  
  By following these steps, you should be able to resolve the error and regain access to the multichannel services in SAP CRM.